Ruby Chandbalis

Transmuting her passion into a profession, Kantika Gupta is the brainchild, creative head and founder of Kantika Jewels, a fine luxury silver jewelry brand. She recalls her fond memory of her mother’s jewelry and silver pieces as the first attraction towards the world of gems!

Kantika has always been curious and influenced by India’s rich traditions and culture. The mythological stories, colors and wide craftsmanship our country owns and has to offer have always fascinated and driven her!

As a step to preserve the long-lost arts of heritage jewelry-making, and provide livelihoods to the Indian craftspeople while rooting and embracing the modern design aesthetic has led to the journey of Kantika Jewels.

1. All our jewelry is handcrafted and thus needs to be handled delicately. Some stones are prone to breakage if dropped or dealt with recklessly. Avoid wearing jewelry during physical activities like moving, running etc as that could cause scratches or breakage.

2. Always store all your jewelry in a dry place away from humidity, moisture and extreme temperatures in its own box or pouch to prevent scratching, chipping and entanglement especially those that are heavily strung in beads or pearls.

Commercially available jewelry boxes are not recommended for storage as they contain chemical adhesives that cause discoloration and blackening.

Your jewelry's best buddy is a plastic box packed with cotton fabric and bubble wrap.

3. Do not use liquid cleaners on any of your jewelry.

4. Never use detergent, soap, toothpaste etc to clean your jewelry. Kindly try to avoid your jewelry coming in contact with water especially soaps as soap particles may become lodged in stone settings and crevices. Soaps can also leave a film over metal and stones, creating a dull appearance. Harsh soaps and detergents could completely tarnish the product leaving no scope of replenishment.

5. All Kantika silver jewelry is hand polished before sale. When exposed to the atmosphere, all metals especially silver are prone to oxidation and consequent tarnishing. We advise that gentle rubbing with a cotton cloth, after wearing, will restore the original brilliance of the surface, if any grooming products have layered over the part that sticks to the skin. It is essential to do that before storing as the fumes and chemicals, when stored with the product, can lead to blackening or dullness.

Below is the Shipping and Delivery Policy for your reference:

➢ Free shipping on all orders Pan India on products worth more than INR 15000/-

➢ We mention the estimated delivery time for each piece on the product details page.

➢ Please reach out to us for express shipping via Whatsapp at +91 9810005270 and we shall update you on if it is possible as its subject to availability of the stock and almost all our pieces are made on order.

➢ For deliveries within India, all taxes and duties are included in the price of the product listed on the Website.

➢ We usually take 5-6 Weeks to curate your orders from the day of order as each of our orders is customized and curated for you.

➢ In case your order is delayed for any weather/outside circumstances we will get in touch with you at your registered email address or phone no.

Working Hours
Monday-Saturday 9am-8pm (IST)
Phone: +91 9810005270
Mail: info@kantikajewels.com

Returns & Exchanges

Before we move ahead on return/exchanges, we would like to take you through our product journey. Please note all our products are handcrafted and curated by traditional artisans in India, resulting in each product being unique yet slightly different in their own form. All our products are made on order and handmade exclusively for you by our artisans who have been practicing jewelry making for years. We ensure all our products go through quality control before shipping.

It is crucial to understand that all earrings, especially screw post earrings, are subject to friction as and when we perform quality checks before shipment. In this activity, it is observed that the screw loses some amount of plating.

However, kindly note that this is an important step as we want it to be easy for the consumer to wear as and when they receive the order.

Below is the return and exchanges policy for your reference:

➢ Goods once sold can’t be exchanged/replaced as its made on order and handcrafted for you.

➢ For any issues with your order we request you write to us over email at info@kantikajewels.com within 24 hours of receiving the product.

➢ You may also contact us over call or WhatsApp at +91 9810005270 from Monday to Saturday between 9:00am to 8:00pm.

➢ Kindly note all custom-made orders are non-returnable, non-exchangeable and non-refundable.

➢ If at all you receive a damage product, we would request you to immediately contact us over a call or WhatsApp at +91 9810005270 from Monday to Saturday between 9:00am to 8:00pm. Additionally please do write to us at info@kantikajewels.com in such cases.